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ITIL Online Training

Introduction to ITIL                                                                                                    CLICK HERE FOR ENQUIRY

• Overview
• Terminologies
• IT’S Service Management

Service Strategy

• Detailed explanation of all the processes within Service Strategy.

• Explanation of the Critical Success Factors of all the processes within Service Strategy

• Roles & Responsibilities

Service Design

• Detailed Explanation of all the Processes within Service Design.

• Explanation on the Key Performance Indicators (KPI’s) for each of the process.

• Explanation on the CSF’s for each of the process.

• Dependencies of every process.

• Roles & Responsibilities

Service Transition

• Detailed Explanation of all the Processes within Service Transition.

• Explanation on the Key Performance Indicators (KPI’s) for each of the process.

• Explanation on the CSF’s for each of the process.

• Dependencies of every process.

• Roles & Responsibilities

Service Operations

• Detailed Explanation of all the Processes within Service Operation.

• Explanation on the Key Performance Indicators (KPI’s) for each of the process.

• Explanation on the CSF’s for each of the process.

• Dependencies of every process.

• Roles & Responsibilities

Continual Service Improvement

• Detailed Explanation of all the Processes within Service Operation.

• Explanation on the Key Performance Indicators (KPI’s) for each of the process.

• Explanation on the CSF’s for each of the process.

• Dependencies of every process.

• Roles & Responsibilities