ITIL Online Training
Introduction to ITIL CLICK HERE FOR ENQUIRY
- Overview
- Terminologies
- IT’S Service Management
Service Strategy
- Detailed explanation of all the processes within Service Strategy.
- Explanation of the Critical Success Factors of all the processes within Service Strategy
- Roles & Responsibilities
Service Design
- Detailed Explanation of all the Processes within Service Design.
- Explanation on the Key Performance Indicators (KPI’s) for each of the process.
- Explanation on the CSF’s for each of the process.
- Dependencies of every process.
- Roles & Responsibilities
Service Transition
- Detailed Explanation of all the Processes within Service Transition.
- Explanation on the Key Performance Indicators (KPI’s) for each of the process.
- Explanation on the CSF’s for each of the process.
- Dependencies of every process.
- Roles & Responsibilities
Service Operations
- Detailed Explanation of all the Processes within Service Operation.
- Explanation on the Key Performance Indicators (KPI’s) for each of the process.
- Explanation on the CSF’s for each of the process.
- Dependencies of every process.
- Roles & Responsibilities
Continual Service Improvement
- Detailed Explanation of all the Processes within Service Operation.
- Explanation on the Key Performance Indicators (KPI’s) for each of the process.
- Explanation on the CSF’s for each of the process.
- Dependencies of every process.
- Roles & Responsibilities
